Returns Policy

Returning Unwanted Goods

 In accordance with the Distance Selling legislation,Brightwork.ie will accept goods returned within 14 days from date of delivery so long as they are returned in an unused new condition with the original packaging, the original invoice and a completed returns form. Please note, it's the customer's responsibility to ensure the goods are returned safely to us and the customer must pay postage costs and retain a receipt from the courier company as proof of postage. Upon receipt of the returned goods we will issue a refund to your credit card/method of payment for the invoice total less the original cost of postage.

Cancellation before despatch
Our aim is to package and despatch the goods within 2 day of receiving an order between Monday to Friday. If you wish to cancel an order within this time frame please contact us at once by email info@brightwork.ie

If the goods have not been despatched then we will cancel your order and refund the invoice value. Confirmation of this refund will be emailed to you. For orders that have been despatched please follow our step-by-step returns process below. If you refuse to accept the delivery we will simply pass on any additional charges imposed by the courier company to you.
 

Returning Faulty Goods
If you discover the goods you have purchased to be faulty upon receiving them, please contact us at once so we can resolve the issue as quickly as possible. All goods sold are covered by the standard manufacturers warranty against faulty materials or poor workmanship. The manufacturers warranty will not cover damage due to misuse, accidental damage, wear and tear.

Faulty goods must be returned with proof of purchase and a returns form. We will endeavour to resolve the issue upon receipt of the faulty goods by either replacing the product with a new or equivalent model or a refund for the original invoice value including the cost of delivery to your credit card/method of payment.

Returns Step-by-Step Process:

1. Inform us that you wish to return the goods and clearly state the type of return in the subject field i.e. refund or faulty.
2. Complete the returns form and print a copy to go along with the returning goods and place inside the returning box
3. If at all possible use the original delivery box or obtain a new box (at your own expense).
4. We would ask you not to write, label or tape directly onto the product packaging when returning unwanted purchases. If this happens, it will influence your refund claim.
5. Make sure to firmly pad the returning goods to avoid damage in transit
6. Tape the box securely and clearly mark our return address on the outside of the box. If you are using the original box, please make sure to remove or unmark your delivery address.
7. Organise for shipping of the returning goods and retain a receipt from the courier company/post office as proof of postage, unfortunately we will not be able to accept responsibility for packages lost in transit.

Company Contact Information
Brightwork.ie
Piltown
Drogheda
Co Louth
Republic of Ireland

info@brightowrk.ie

Telephone: +353 (0)41 982 9474